Shipping policy
Thank you for visiting and shopping at kingmansions.store! Kingmansions ships all of our orders via USPS. After receiving your order confirmation email, you will receive an email update with your tracking number once your order has shipped.
Processing and Delivery Times:
Our processing times are separate from the shipping times that you see at checkout.
When an order is placed we need 7-10 business days (excluding weekends and holidays) processing time. For the shipping processing time it depends on the shipping carrier.
First Class Package service typically takes between 2-3 business days and Priority Mail Express service takes 1-2 buisness days for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
Shipping & Delivery
King Mansions primarily ships orders using USPS. Available shipping methods, shipping costs, and estimated carrier delivery times may be displayed during checkout.
Any estimated carrier delivery time begins after your order has completed our 7–10 business-day processing period and has been transferred to the shipping carrier.
Carrier delivery dates are estimates and are not guaranteed by King Mansions. Actual delivery times may vary due to the destination, shipping service selected, holidays, weather conditions, carrier delays, customs processing, or other circumstances outside of our control.
Tracking Your Order:
Once your order has shipped, you will receive an email with a tracking number to track your order via USPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at kingmansions@hotmail.com with your name and order number, and we will look into it for you.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
King Mansions is not responsible for delays, returned packages, or packages delivered to an incorrect address when incorrect or incomplete shipping information was provided by the customer.
If you discover an error in your shipping address after placing your order, please contact us as soon as possible at kingmansions@hotmail.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Customs Fees and Import Taxes:
International orders may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these additional charges are the responsibility of the customer and are not included in the product price or shipping cost paid to King Mansions.
King Mansions does not control these charges and cannot predict the amount that may be assessed by customs or other governmental authorities.
International customers should also understand that customs processing may result in additional delivery delays.
Lost, Delayed, or Missing Packages
Once an order has been transferred to the shipping carrier, delivery and tracking updates are handled by the carrier.
If your tracking information shows an unusual delay or your package appears to be missing, please contact us at kingmansions@hotmail.com with your full name and order number. We will review the available tracking information and assist you with the appropriate next steps.
If tracking indicates that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and contact the shipping carrier for additional delivery information.
Cancellations, Refunds & Exchanges
At King Mansions, we begin processing orders promptly after they are placed. Because of this, customers have 12 hours from the time their order is placed and payment is successfully received to request an order cancellation.
To request a cancellation, please contact us at kingmansions@hotmail.com within the 12-hour cancellation window.
Please include your full name and order number so we can locate your purchase.
After the 12-Hour Cancellation Period
Once the 12-hour cancellation period has expired, all sales are considered final.
King Mansions does not accept returns or exchanges after the 12-hour cancellation period for buyer-preference reasons, including:
- Change of mind
- Incorrect t-shirt, chain or bracelet size or length selected by the customer
- Incorrect quantity selected by the customer
- Buyer preference
- No longer wanting or needing the merchandise
Customers are responsible for carefully reviewing the product description, t-shirt, chain or bracelet measurements, size, length, quantity, shipping address, and all other order information before completing their purchase.
Damaged, Defective, or Incorrect Items
Our final-sale policy does not prevent customers from contacting us if merchandise arrives damaged, defective, or different from what was ordered.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at kingmansions@hotmail.com and provide:
- Your full name
- Order number
- A description of the issue
- Clear photographs showing the item and its condition
King Mansions will review the matter and determine the appropriate resolution, which may include a replacement, refund, or other remedy when applicable and in accordance with applicable law.
Important Cancellation Notice
The 12-hour cancellation window begins when your order is placed and payment is successfully received by King Mansions.
The 12-hour cancellation period does not begin when your merchandise is delivered.
Once the 12-hour cancellation window has passed, the order enters our processing system and cannot be canceled, returned, or exchanged for buyer-preference reasons.
By completing a purchase with King Mansions, you acknowledge that you have reviewed and agreed to our shipping, cancellation, refund, and exchange policies.
Contact Us
If you have questions or concerns regarding your copper chain or bracelet order, please contact:
King Mansions
Email: kingmansions@hotmail.com
Website: kingmansions.store
Thank you for shopping with King Mansions. We sincerely appreciate your business.